Privacy Policy 

1. Introduction

Welcome to Emerald Haven Seattle ("we," "our," "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.emeraldhavenseattle.com, use our services, or interact with us in any other way.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information

Contact Information: Name, email address, phone number, and postal address.

2.2. Non-Personal Information

Technical Data: IP address, browser type, operating system, device information, and usage data. Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

3. Third-Party Services for Identity Verification and Payment Processing

All identity and payment information is subject to third-party services that process this data on our behalf. These third-party services include but are not limited to:

• Identity Verification: Government-issued ID, date of birth, and other verification details are handled by Safely.
• Payment Information: Credit card details, billing address, and transaction history are managed by Stripe.

We do not store or directly handle this sensitive information. For more details, please review the privacy policies of our third-party service providers.

4. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and manage your bookings.
• To communicate with you about your bookings, inquiries, and customer service requests.
• To personalize your experience on our website.
• To improve our services, website functionality, and user experience.
• To send you promotional materials and updates (you can opt-out at any time).
• To comply with legal obligations and enforce our terms and policies.

5. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in providing our services, such as customer support and marketing services.
• Property Owners/Managers: Information necessary to facilitate your booking and stay.
• Legal and Regulatory Authorities: If required by law or to protect our rights and interests.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Objection: Object to the processing of your personal information for certain purposes.
• Withdrawal of Consent: Withdraw your consent at any time, where we rely on it for processing your information.
• Opt-Out of Telephony-Based Communication and SMS: Decline to use telephony or SMS for reservation communication or marketing.

To exercise these rights, please contact us at contact@emeraldhavenseattle.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings. For more information, please review our [Cookie Policy].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Emerald Haven Seattle
contact@emeraldhavenseattle.com

Thank you for choosing Emerald Haven Seattle. We value your privacy and are committed to ensuring the protection of your personal information.